Helpdesk Plugin by RedmineUP
> Use Redmine for User Support

This plugin will allow you to use Redmine as a ticketing system like Zendesk, an internal or external user support system.
MAIN FEATURES
- Automatically converts emails into tasks.
- Automated acknowledgements of receipt.
- Reply to the ticket directly from the issue page.
- Manage canned responses.
- Automated routing rules.
- Turns senders into contacts.
Tasks as support tickets
Automatic conversion of emails into tickets
When a user sends an email to the mailbox that has been defined for the Helpdesk, the system checks every x minutes the presence of emails in the mailbox and, if there is any, automatically creates the task in Redmine with the message data.
If so defined, the system will also send an automated acknowledgement of receipt to the user with a text that can be configured through macros.
Integration with CRM Contacts plugin
The Helpdesk plugin needs CRM Contacts plugin to work. The senders of the emails are converted into contacts in the CRM plugin database.
The Pro version of the Contacts plugin is not necessary, although it is recommended if we want to take advantage of the possibilities of users categorization that provides the premium version.
ARE YOU WONDERING IF THAT'S WHAT YOU NEED?
Who is the Helpdesk Plugin recommended for
Internal User Support
If you want to support your organization's internal user, but you prefer not to give them access to Redmine, you can use the Helpdesk plugin to interact with them.
External User Support
If you want to support users who are not in your organization, you can do so in an organized and procedimented way through the Helpdesk plugin.
Development-Support Integration
If you have two different tools, one for Development management and another for Support process, now you can integrate them through Redmine + Helpdesk plugin.
Still doubting?
If your internal procedures require it, we can send you a quotation or a proforma invoice for the purchase of any of these products.
We also accept payment by bank transfer.