Helpdesk Plugin by RedmineUP
> Use Redmine for User Support
This plugin will allow you to use Redmine as a ticketing system like Zendesk, an internal or external user support system.
Tasks as support tickets
Automatic conversion of emails into tickets
When a user sends an email to the mailbox that has been defined for the Helpdesk, the system checks every x minutes the presence of emails in the mailbox and, if there is any, automatically creates the task in Redmine with the message data.
If so defined, the system will also send an automated acknowledgement of receipt to the user with a text that can be configured through macros.
Integration with CRM Contacts plugin
The Helpdesk plugin needs CRM Contacts plugin to work. The senders of the emails are converted into contacts in the CRM plugin database.
The Pro version of the Contacts plugin is not necessary, although it is recommended if we want to take advantage of the possibilities of users categorization that provides the premium version.
ARE YOU WONDERING IF THAT'S WHAT YOU NEED?
Who is the Helpdesk Plugin recommended for
If your internal procedures require it, we can send you a quotation or a proforma invoice for the purchase of any of these products.
We also accept payment by bank transfer.