In this review about Easy Redmine I will describe this professional platform and in what way it is different and even outstands Redmine in some aspects.
In a Nutshell
Easy Redmine Features
Easy Redmine has got tons of features apart from the typical project and task management capabilities. Here we will go through only the most relevant ones.
Agile methodologies are the most productive way to manage tasks and projects in any company or organisation. Thus any issue tracker has to be able to provide the project manager or product owner an Agile (or Scrum or Kanban) panel, in order to comply with the agile workflow. Easy Redmine provides not only an agile cards looking panel but also “agilistic” reports and graphs that will delight any scrum manager.
In my experience Helpdesk functionality is one of the most demanded by companies in search of an issue tracker. External or internal customer support is a very time consuming and prone to disorganization activity. It is also very common that the company has to fulfill specific SLAs (Service Level Agreements) and this is no joke, since the company may have to assume penalties if they fail to comply the SLA.
Easy Redmine Helpdesk software is a comprehensive module with many functionalities such as:
- Unlimited reception mailboxes
- Mail checking intervals definition
- Dashboards, statistics & reports
- SLA definition
- Mail and canned responses templates
- Automated mail enruting rules
CRM – Customer Relationship Management
A CRM in an issue tracker tool? Sure! Although Easy Redmine was initially conceived as an issue tracker tool, it has become a very horizontal platform so that any department of an organization can consider using it.
Since the business function is one of the most relevants (if not the most important) in a company, a Customer Relationship Management module is also a very useful functionality in a task management tool. You will be able to relate tasks to customers and to track your Business department activities, the sales pipeline and numbers.
OK, we've got a nice issue tracker, an awesome helpdesk module and the COO is very happy. But wait…! Is everyone working effectively? Is there any bottleneck that is hindering the workflow? Is someone being overworked?
In the Resource Management module you will dispose of a full overview of all team member's dedications (past and forecast). The module uses green, yellow and red colors to indicate whether a number of hours is OK, is enough or is too much.
You can take control of all this information at a project and at a global level, so project managers and operation managers will take advantage of this module.
Implementation / Integration
There are 15 predefined global user types (roles) in Easy Redmine 2019 (more coming soon). Each user type has a ready to use dashboard with features according to particular responsibilities.
Complete permissions and workflow are defined for each user type. Permissions and workflow settings are divided into 4 levels (Chief, management, executive and external) and implemented by roles & permissions.
This makes Easy Redmine 2019 implementation as easy as setting up just 1 option for each user – select his/her user type. However, infinite possibilities of any custom set-up are kept. As well as dashboards customizations.
Easy Redmine has recently published the “Owner's Manual”: a full and comprehensive guide that should help users and administrators in their relationship with the Easy Redmine application.
No application should be an information island and Easy Redmine seems to know this well. Therefore they have dedicated lots of efforts during the last years to develop bridges and export-import capabilities with other well-known tools and platforms. Current integration or migration tools include: Redmine, Microsoft Project, Microsoft Excel, Jira, Asana, XML/CSV, Outlook and Zapier.
Easy Redmine is available under two models: “Server” & “Cloud”
Server Model Pricing
Cloud Model Pricing
How Easy Redmine Compares
|Feature||Easy Redmine||Redmine||Redmine plugin|
|Task & Project Management||Yes||Yes|
|Agile-SCRUM-Kanban||Extra module||No||Agile plugin|
|Helpdesk||Extra module||No||Helpdesk plugin|
|CRM||Extra module||No||CRM Contacts plugin|
|Finance||Extra module||No||Finance plugin, Invoices plugin|
|HRM||Extra module||No||People plugin, Resources plugin, HRM plugin|
|Knowledge Base||Yes||Yes||Q&A plugin|
|Reporting||Extra module||No||Reporter plugin, Reporting plugin|
About the Company
Easy Redmine is a company established in London in 2007 with development center in Prague (Czech Replublic).
As per their website, the team seems currently to be formed by around 70 people.
Easy Redmine likes to partner with software implementation companies all around the world. There are ca. 50 partners certified by Easy Redmine. These companies are empowered to implement Easy Redmine software at a professional level and with success guarantee.